With the complexity and diversity of these countless messages and inferences typed every second, Facebook have taken a bold step with such a creative hire. Jones' job will be to revolutionise a staple of online messaging that has been popularised since the dot-com boom of the early 2000s, when instant messaging and email first took off. His experiences with Monsters University and Wallace and Gromit will serve him well when translating emotional designs, which will be more detailed and intuitive than any service has ever attempted.
"If we can crack a universal language, that will be true success," says Jones. "What we need to aim at is instant readability, just like what we do in cartoons."
This unusual hire shows that digital leaders (such as Apple, with great success) are forging closer relationships with creative design industries to establish a human-centric connection to a technical service.
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