Outsource Digital – Part of Outsource UK Ltd. We're committed to bringing you the most interesting headlines and latest industry insight.

Monday, October 27, 2014

Google's Newest Tool: Consumer Barometer
This free tool will let users download customised data and market-specific information in order to help understand how individuals use the internet. Google describe it as a tool that will deliver "consumer insights to support planning and decision-making in a fast changing digital landscape".

They break it down into three areas;
  • The Multiscreen world - Aims to quantify and understand Internet usage and attitudes across various devices. The base of this section is the entire population, both on and offline.
  • The Smart Shopper - Focuses on the consumer purchase journey and the role of the Internet in making purchase decisions.
  • The Smart Viewer - Provides insight into people's recent online video use across different devices.
Data in the Consumer Barometer is collected from two sources; the core Consumer Barometer questionnaire, which focuses on the adult online population and the Connected Consumer Study, which seeks to enumerate the total adult population and is used to weight the Consumer Barometer results. Data has been sourced from 50 different countries, involving over 150,000 respondents.

Snapshot of Multiscreen World in Consumer Barometer
Vertical sectors currently profiled within the Barometer include: clothing and footwear, home appliances, flights, hotels, cosmetics and groceries. New vertical sectors will be added on an ongoing basis as Google extends the insights. 

Verdict: Although the data presented is very basic, its great to have in a handy go-to place. If you're needing a quick answer to some online behaviour or trends, the Consumer Barometer is a way of finding information quickly in an easy to manage way.

Make up your own mind at: http://www.consumerbarometer.com/
Read More
Thursday, October 23, 2014

Personalisation: Taking it to the next level
Creating a personal experience for the consumer is nothing groundbreaking and is often what some brands strive to create, but we take a look at 3 brands that are taking this to the next level through innovation

Burberry - On the 30th of September Burberry announced it's latest initiative have led to a 55% increase in sales over a 6 month period. The campaign allowed customers to customise bottles of the 'Mr Burberry' fragrance, this then tied in with 4OD and Google's ad network to preview adverts with the customised bottles and viewers initials. The ability to see your own customised bottle in an advert creates a real personal touch and potentially a decisive factor in the consumers purchasing decision. The campaign was fronted by two of Britain's most iconic models, Kate Moss and Cara Delvingne, proving to be another great success from Christopher Bailey, in which he sets!



ASOS - The daddy of e-commerce recently announced some changes to its shopping experience with the intention to create a 'more edited and personalised' as it draws closer to its £2.5 billion sales target in 2015. ASOS are looking to move slightly away from their model of browsing through thousands of products, as Chief Executive Nick Robertson suggest the novelty of this is 'starting to wane', with their range growing at such a rapid rate the shopping experience must remain relevant to the user. Following on from their "As Seen on Me" feature, ASOS is allowing shoppers to follow stylist who 'flush up' new products which they believe is a 'clean, simple' way of editing choice. It doesn't stop there as ASOS also plans to roll out recommendations and personalised product ideas based on previous browsing and shopping behaviour, later this year.

Lidl - The German retailer plans on launching a specific website that consumers to get more engaged with the brand, as part of a larger plan to build a community for the brand. Marketing Director Arnd Pickhardt describes it as "We want to offer customers that want to go a step further in terms of engaging with the brand another opportunity. It’s about giving access to information earlier than others, letting them try and test products".

Read More
Friday, October 17, 2014

Love Triangle: Lego breaks up with Shell because of Greenpeace!
The actions of pressure group, Greenpeace, have led to Lego ending it's 50 year old marketing partnership with oil giant Shell.



Greenpeace targeted Lego, in a technique that has been refereed to as brand jacking, the Youtube campaign they produced called 'Everything is not awesome' now has over 6.5 million views. The video was comprised using lego pieces which showed a horrific oil spill in an arctic environment and the devastation it caused.

This story is reminiscent of how many brands departed ways with SeaWorld after pressure from public groups and the publicity of the documentary 'Black Fish'. Virgin America dropped SeaWorld from its airline reward programme, while one of its top corporate sponsors SouthWest Airlines ended its 26 year partnership. Other organisations such as American Express also ditched SeaWorld.



Shell must be wary that there is not a similar knock on effect, particularly with the brand jacking technique which can really gain traction and raise awareness among the public.





Read More
Monday, October 13, 2014

Google Panda 4.1: What's new?

Another Google update enviability means Winners and Losers, this new update has been dubbed Panda 4.1 (although many of Google's other algorithms were updated) and news broke via Google employee Pierre Far's Google+ page. Medium and small websites are said to have benefitted most from 4.1, in the past Google has been accused of favouring the bigger players, but they expect to see the highest ranking sites to come in a variety of sizes now.

The Panda algorithm penalises content that it believes offers little or no value to users.  What is new about the latest Panda update is that Google has developed new and more sophisticated signals to more accurately detect low-quality and thin content from ranking highly,
although it's worth noting that 4.1 has only effected 3-5% of search queries. 

Losers

Gaming, lyric and some medical portals suffered organic search visibility losses, this seems to be because these sites tend to have thin, repeated, or aggregated content, and Google deems this type of content as low quality. Lyric websites often have identical content to their competitors, medical content sites have a habit of repeating content, while gaming sites have a lack of content compared to other platforms. Affiliate sites have also been deemed losers by many tech experts due to their thin content.

Winners

News websites, download portals and content sites benefitted due to the fact they are regularly updated with new, (presumably) high-quality and unique information. Another thing to note is that sites that were hit by the Panda 4.0 update have been working hard to delete duplicate and thin content over the past few months and as a result have recovered very well, examples include rd.com, Hotelguides.com and Yourtango.com.

Concerned about how this update may affect your website? Although it may seem that Google is trying to catch websites out, they're actually very clear with how they critique content. They suggest referring to the following questions when curating your own content;

  1. Would you trust the information presented in this article?
  2. Is this article written by an expert or enthusiast who knows the topic well?
  3. Does this article have spelling, stylistic, or factual errors?
  4. Does the page provide substantial value when compared to other pages in search results?
  5. Was the article edited well, or does it appear sloppy or hastily produced?
Read More
Tuesday, October 07, 2014

Ello Ello; Social Media Game Changer?

It's quite an achievement to be just 8 weeks old and people are championing you as the one to break the Facebook social media monopoly. That's whats happening to new social network 'Ello' though, with the link between the two also stemming from Ello's perceived dislike of Facebook. If you disagree with the Ello manifesto on their website you are then forwarded to Facebook's privacy page (a nice touch!). Their founder, Paul Budnitz, describes Facebook as "an advertising platform not a social network". The Irony is that you were probably made aware of Ello through Facebook. And to find you're friends on Ello, you'll probably have to write a status on Facebook asking them if they're on it!

However, we can't help but think of Diaspora, the once hyped social network. Everyone likes an underdog, but sustaining that takes something really revolutionary. It's early days and therefore it could go two ways, but the fact its exclusive and getting a lot of coverage means it has people's attention, and as a result it hit 50,000 new member requests per hour at some points last week. Tech experts have a mixture of positive and negative views on Ello with our favourite being the Verge calling it “a doomed utopia we can’t stop building.”

Paul Budnitz has a bit of a habit of making success stories from unlikely ventures, potentially a reason his Ello concept is being held in high regard. From a luxury bicycle company, Budnitz Bicycles to Kidrobot, a company that creates art toys and high end fashion accessories (Pharrell Williams is said to be a big fan!), Paul is used to scepticism in his ideas. With the social media space already overcrowded, someone like Budnitz might just be able to discover an unlikely niche.

What really sets it apart it how it plans to make money. Replicating the very successful concept of the iPhone/App store, in which users will be able to completely customise their own Ello with a combination of basic (free features) and add-on features. Its firm stance on being 'anti-advertisement' should be what sets it apart from other social networks.
Read More
Friday, October 03, 2014

Tesco's turbulent year!

What a difference a year can make! With news of Tesco wrongly predicting its yearly profits by over £250 million pounds, its another low point during a grim 12 month period. Things seem to be going from bad to worse for poor old Tesco;
  • Marketing share is down to 28.8%, lowest in decades.
  • More competitive environment with newcomers gaining market share. Aldi sales increased by 29.1% and Lidl sales were up by 17.7%.
  • Tesco has seen over £2 billion wiped off its market share.
  • Tesco's third biggest investor, BlackRock, sold £150 million worth of shares.
  • Share price is down by a staggering 40% in the past year
  • Four senior directors have been suspended, while the Serious Fraud Office and the Financial Conduct Authority are said to be looking into the situation.
The current situation has led Tesco to bringing in new Finance Director, Alan Stewart, three months early as they've been operating without a financial director for nearly 6 months! 

So Tesco's profit target of £1.1bn for this year was optimistic, and it should have been closer to £850m, which is about half of last year's number. Although £250 million might not look like a huge amount to Tesco, it is more than many high street retailers earn in a full year. Tesco explained the problem as "'principally due to the accelerated recognition of commercial income and delayed accrual of costs", the pressure from slightly disappointing sale figures over the last few years has led to this catastrophic error which has really damaged the company.

It's gone from a pioneer in customer loyalty, to trailing behind successful schemes such as Waitroses. Waitrose offer free coffee and a newspaper when they come into the store, however with the clubcard customer more accrue points and 'earn' discounts. 

Some people are taking pleasure from this situation and believe it to be karma as Tesco have a reputation for bullying suppliers into low prices, delaying the payment of invoices and also buying land and property to stop competitors.

Dave Lewis, new Tesco Group chief executive, is under a lot of pressure to restore the brand to its glory days, he uncovered the scandal and seems the right man to get them out of this situation. There is a small silver lining in that Mike Ashley, who has a history of successful business investment, has announced he has taken out a put option on 23 million Tesco shares (representing 0.28% of the firm's capital), which effectively means he's taken a bet with Goldman Sachs that Tesco shares will recover.
Read More